Manage automated alerts and send announcements to students.
| Template | Description | Trigger | Enabled | Action |
|---|---|---|---|---|
| SOS SOS Alert Triggered | Sends an email to all university admins immediately when a driver triggers an SOS alert. | Driver presses SOS |
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| DELAY Journey Not Started | Sends an alert when a scheduled trip has not been started within the configured delay window. | Scheduled check |
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| WEEKLY Weekly Performance Summary | Sends a weekly digest every Monday morning with journey counts, deviations, SOS, and top/bottom driver. | Every Monday 08:00 |
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| Template | Recipients | Description | Action |
|---|---|---|---|
| Service Disruption Notice | Students on route | Notify students that their route is suspended for a specific date. | Edit Template Compose & Send |
| Schedule Change | Students on route | Announce a change to pickup/drop-off times or stops on a route. | Edit Template Compose & Send |
| General Announcement | All students or route | Send any custom announcement to all students or a specific route's students. | Edit Template Compose & Send |